Conduit
Last updated: March 24, 2026
This page describes how Conduit for Contractors ("Conduit") handles SMS messaging, including how consent is obtained, what types of messages are sent, message frequency, and how recipients can opt out. This page is provided for regulatory compliance and transparency.
Conduit is a field service management platform used by contractors and service businesses to manage customers, bids, jobs, invoices, and teams. The platform enables contractors to send transactional SMS messages to their customers for legitimate business purposes. Conduit is operated by Conduit for Contractors LLC, based in Arvada, Colorado.
Website: www.conduitforcontractors.com
Conduit is a multi-tenant platform. Each contractor (business account holder) manages their own customers. SMS consent is obtained through the following process:
End users (the contractors' customers) provide their phone number directly to the contractor during the course of an existing business relationship. This occurs when a customer:
The contractor enters the customer's name, phone number, and other contact information into the Conduit platform when creating a customer record. When a phone number is provided, the form displays an SMS consent checkbox with the following disclosure:
"This customer consents to receive transactional/informational SMS messages regarding estimates, invoices, job updates, and service notifications from your business via Conduit for Contractors. Messages frequency may vary. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is not a condition of service."
The SMS consent checkbox is optional. If it is not checked, no SMS messages will be sent to that customer. The contractor must attest that the customer has consented before checking the box. Visual proof of this form is available at conduitforcontractors.com/sms-consent-form.
Before any SMS message is sent, the contractor must explicitly initiate the send action within the Conduit platform. This occurs when the contractor:
No messages are sent automatically to customers without a prior business interaction and an explicit action by the contractor.
Conduit's Terms of Service (Section 11.2) requires that all business account holders obtain proper consent from their customers and comply with all applicable laws, including the Telephone Consumer Protection Act (TCPA), before sending any SMS messages. Conduit's Privacy Policy (Section 3) further documents the consent and data handling requirements for SMS messaging.
All messages sent through Conduit are transactional in nature. No marketing, promotional, or advertising messages are sent. The following message types are supported:
Sent when a contractor delivers a bid to a customer for review.
Example: Acme Electric sent you a bid for Panel Upgrade - 200A ($4,500.00). View and respond: https://www.conduitforcontractors.com/bid/abc123
Sent when a contractor delivers an invoice with a payment link.
Example: Acme Electric sent you invoice INV-2026-0001 for $1,250.00. View and pay: https://www.conduitforcontractors.com/pay/xyz789
Sent when a customer payment is received and recorded.
Example: Payment received! Acme Electric got your $1,250.00 payment for invoice INV-2026-0001. Thank you!
Sent automatically when an invoice is past due (at 1, 7, and 30 days overdue).
Example: Reminder: Acme Electric invoice INV-2026-0001 for $1,250.00 is 7 days past due. Pay now: https://www.conduitforcontractors.com/pay/xyz789
Sent automatically the day before a scheduled job.
Example: Reminder: You have an appointment with Acme Electric tomorrow at 9:00 AM for Panel Upgrade.
Sent when a technician marks themselves as en route to a job.
Example: John from Acme Electric is on the way for your Panel Upgrade appointment!
Sent when a job is marked as completed.
Example: Your Panel Upgrade work with Acme Electric has been completed. We'll send your invoice shortly.
Sent when materials are added to a job.
Example: John from Acme Electric added materials to your Panel Upgrade job: 1 unit of 200A Panel ($450.00).
Sent when a contractor delivers a completion receipt for review.
Example: Acme Electric: Work on Panel Upgrade is complete! View your completion receipt: https://www.conduitforcontractors.com/receipt/def456
Message frequency varies and depends on the volume of business transactions between the contractor and their customer. Messages are only sent when triggered by a specific business event (such as sending an invoice or scheduling a job). There is no fixed recurring message schedule.
Typical frequency per customer: 1-5 messages per active service engagement. Customers with multiple ongoing projects may receive more messages. Automated reminders (appointment reminders and overdue invoice reminders) are limited to a maximum of 1 appointment reminder per job and 3 overdue reminders per invoice (at days 1, 7, and 30).
End users can opt out of SMS messages at any time using the following methods:
Opt-out status is enforced at the platform level across all message types. Once a customer replies STOP, no contractor on the platform can send them SMS messages through Conduit.
Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. SMS messages are sent from Conduit's registered business phone number.
Phone numbers, message content, and opt-in/opt-out data are:
For full details, see our Privacy Policy.
Conduit for Contractors LLC
Email: support@conduitforcontractors.com
Website: www.conduitforcontractors.com
Arvada, Colorado, United States