Conduit
Last updated: September 4, 2026
This page describes how Conduit for Contractors ("Conduit") handles SMS messaging, including how consent is obtained, what types of messages are sent, message frequency, and how recipients can opt out. This page is provided for regulatory compliance and transparency.
Conduit is a field service management platform used by contractors and service businesses to manage customers, bids, jobs, invoices, and teams. The platform enables a contractor (the business account holder) to send transactional SMS messages to its own customers for the business purposes described below. Conduit is operated by Conduit for Contractors LLC, based in Arvada, Colorado, and acts as the messaging platform on the contractor's behalf; the contractor, not Conduit, is the business the customer is doing business with and the party responsible for obtaining that customer's consent.
Website: www.conduitforcontractors.com
Conduit is a multi-tenant platform. Each contractor manages its own customers, and each customer's consent is given to that specific contractor, not to Conduit generally. Consent is collected in one of the following ways.
End users (the contractors' customers) provide their phone number directly to the contractor during the course of an existing or requested business relationship. This occurs when a customer:
The contractor enters the customer's name, phone number, and other contact information into the Conduit platform when creating a customer record. When a phone number is provided, the form displays an SMS consent checkbox with the following disclosure, which is the exact language reviewed and registered with the carriers for this messaging program:
"This customer consents to receive transactional/informational SMS messages regarding estimates, invoices, job updates, and service notifications from your business via Conduit for Contractors. Messages frequency may vary. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is not a condition of service."
The SMS consent checkbox is optional and consent is not a condition of purchasing any service. If it is not checked, no SMS messages will be sent to that customer. The contractor must expressly attest that the customer has consented before checking the box. Visual proof of this form is available at conduitforcontractors.com/sms-consent-form.
A contractor who has already collected consent from a group of existing customers outside Conduit (for example, on paper forms or through a prior system) may instead record that consent in bulk for those customers at once, by expressly attesting that consent was already collected for each customer included. This attestation is the same express consent requirement as the individual checkbox; it does not lower the bar, it only lets the contractor record consent already obtained.
A prospective customer who has not yet been added to Conduit by a contractor can also give consent directly, by submitting a contractor's public lead-capture form (for example, a "Request a quote" form embedded on the contractor's own website) with the same SMS consent disclosure shown above and the checkbox left unchecked by default. Checking that box and submitting the form is the customer's own express consent to receive texts from that specific contractor via Conduit.
Every SMS Conduit sends on a contractor's behalf is triggered by a specific event described in Section 3, whether that event is the contractor directly clicking a "Send via SMS" action or an automated, event-triggered send such as an appointment reminder or an overdue invoice reminder. No message is sent unless a corresponding business event has occurred, and consent, discussed above, is required before any of them can be sent.
Conduit's Terms of Service (Section 11.2) requires that every business account holder obtain proper express consent from its own customers and comply with all applicable laws, including the Telephone Consumer Protection Act (TCPA), before sending any SMS messages. Conduit's Privacy Policy (Section 3) further documents the consent and data handling requirements for SMS messaging. The contractor, as the business account holder, is solely responsible for obtaining consent from its own customers; Conduit provides the platform that sends the messages on the contractor's behalf and enforces the consent, opt-out, and message-type rules described on this page.
All messages sent through Conduit are transactional/informational in nature. No marketing, promotional, or advertising messages are sent. Every message is triggered by one of the following business events:
Sent when a contractor delivers a bid to a customer for review.
Example: Acme Electric sent you a bid for Panel Upgrade - 200A ($4,500.00). View and respond: https://www.conduitforcontractors.com/bid/abc123 Reply STOP to opt out.
Sent when a contractor delivers an invoice with a payment link.
Example: Acme Electric sent you an invoice INV-2026-0001 for $1,250.00. View and pay: https://www.conduitforcontractors.com/pay/xyz789
Sent when a customer payment is received and recorded.
Example: Payment received! Acme Electric got your $1,250.00 payment for invoice INV-2026-0001. Thank you!
Sent automatically when an invoice becomes past due, at 1, 7, and 30 days overdue.
Example: {company_name}: {invoice_number} for {amount_due} is {days_overdue} days overdue. Pay: https://www.conduitforcontractors.com/pay/{token}
Sent automatically once, ahead of a customer's scheduled appointment.
Example: Reminder: You have an appointment with {company_name} tomorrow at {job_time} for {job_title}.
Sent when a technician marks themselves as en route to a job.
Example: {tech_name} from {company_name} is on the way for your {job_title} appointment!
Sent when a job is marked as completed.
Example: Your Panel Upgrade work with Acme Electric has been completed. We'll send your invoice shortly.
Sent when materials are added to a job.
Example: John from Acme Electric added materials to your Panel Upgrade job: 1 unit of 200A Panel ($450.00).
Sent when a contractor delivers a completion receipt for review.
Example: Acme Electric: Work on Panel Upgrade is complete! View your completion receipt: https://www.conduitforcontractors.com/receipt/def456
Sent once, automatically, when a prospective customer submits a contractor's public lead-capture form and checks the SMS consent box on that form, acknowledging that the request was received.
Example: Hi Jane, thanks for reaching out to Acme Electric! We got your request and will call you shortly. Reply STOP to opt out.
Message frequency varies and depends on the volume of business transactions between the contractor and its customer. Every message is tied to a specific business event described in Section 3. There is no fixed recurring message schedule, and no message unrelated to an active service relationship is ever sent.
Typical frequency per customer: 1 to 5 messages per active service engagement, plus any overdue invoice reminders if a payment is late. A customer with multiple ongoing projects may receive more messages. The new-lead acknowledgment in Section 3.10 is sent at most once per lead. Appointment reminders are sent at most once per scheduled appointment; rescheduling an appointment to a new date and time is a new occurrence and may generate a new reminder for that new date. Overdue invoice reminders are sent at most 3 times per invoice, at 1, 7, and 30 days overdue.
A customer can opt out of SMS messages at any time by replying with any of the following keywords to any message received through Conduit: STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, OPTOUT, or REVOKE.
Replying with any of these keywords immediately opts that phone number out of every text message sent through Conduit, from every contractor using the platform, not only the contractor whose message was replied to. The reply receives this confirmation:
"You have successfully been unsubscribed. You will not receive any more messages from this number. Reply START to resubscribe."
Only the customer can reverse this, by replying START (or UNSTOP or YES) to re-subscribe. No contractor, and no action taken from within Conduit, can turn a customer's opt-out back on; the choice belongs to the customer alone. Once opted out, a customer will not receive any further SMS messages from any contractor on Conduit until they personally reply with one of the re-subscribe keywords.
A customer can also reply HELP or INFO to any message at any time to receive this response:
"Reply STOP to unsubscribe. Msg&Data Rates May Apply."
The first text message a contractor sends to a customer ends with "Reply STOP to opt out."; later messages to that same customer do not repeat it, since the opt-out keywords above always work on any message regardless of whether that reminder is included. A customer can also ask the contractor directly to stop texting them; the contractor can then withdraw that customer's SMS consent within Conduit, which stops every message from that contractor.
Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. Messages are sent from Conduit's registered business phone number, or from a phone number assigned to the customer's specific contractor. Every sending number, shared or contractor-specific, is registered under Conduit's approved SMS messaging campaign.
Phone numbers, message content, and opt-in/opt-out data are used only to deliver the messages described on this page and to maintain compliance with telecommunications regulations. This data is:
For full details, see our Privacy Policy.
Conduit for Contractors LLC
Email: support@conduitforcontractors.com
Website: www.conduitforcontractors.com
Arvada, Colorado, United States