SMS Consent: Proof of Opt-In

Last updated: September 4, 2026

This page shows the exact consent forms and disclosure language used by Conduit for Contractors to collect SMS consent. Conduit collects consent at two points: (1) when contractors sign up for the platform, and (2) when contractors add customer contact information.

1. Contractor Sign-Up Consent

When contractors create an account on Conduit, the sign-up form includes an optional SMS consent checkbox. This consent covers transactional messages the platform sends directly to the contractor (e.g., job assignment notifications, schedule alerts).

Conduit for Contractors

Create your business account

Full name

Mike Sullivan

Email address

you@example.com

Password

Create a strong password

Confirm password

Repeat your password

I agree to the Terms of Service and Privacy Policy.

I agree to receive transactional/informational SMS communications regarding account notifications, job updates, and service alerts from Conduit for Contractors. Messages frequency may vary. Message and data rates may apply. Reply STOP to opt out or HELP for help.

Create account

SMS consent checkbox is optional, not required to create an account.

2. Customer SMS Consent (In-App)

When a contractor adds a customer with a phone number, the customer creation form displays an SMS consent checkbox with the full disclosure language. The contractor must check this box to confirm that the customer has consented to receive SMS messages. This checkbox only appears when a phone number is entered.

3. Exact Consent Disclosure Language

The following exact disclosure text is shown to users at the point of consent:

3.1 For Contractors (at sign-up)

3.2 For Customers (when added by contractor, or on a public lead-capture form)

The same disclosure, adapted to first person, is shown on a contractor's public lead-capture form, so a prospective customer can give this same consent directly before ever being added to Conduit by the contractor.

A contractor who has already collected consent from existing customers outside Conduit may instead record it in bulk for those customers, by expressly attesting that consent was already obtained for each one. This is the same express consent requirement, recorded after the fact rather than through the checkbox at the moment a customer is added.

4. How Consent Is Enforced

• SMS consent checkboxes are optional. They are not required to create an account, add a customer, or submit a lead-capture form.
• If the SMS consent checkbox is not checked, no SMS messages will be sent to that phone number.
• Contractors must expressly attest that they have obtained consent from their customer before checking the consent box, or before recording bulk consent for existing customers.
• Consent status is tracked per-customer with a timestamp recording when consent was granted.
• A customer can opt out at any time by replying STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, OPTOUT, or REVOKE to any message. The reply receives: "You have successfully been unsubscribed. You will not receive any more messages from this number. Reply START to resubscribe."
• Opt-out is enforced platform-wide: it applies to every contractor using Conduit, not only the one whose message was replied to, and only the customer can reverse it.
• A customer can re-subscribe only by personally replying START (or UNSTOP or YES). No contractor can turn a customer's opt-out back on.
• A customer can reply HELP or INFO at any time to receive: "Reply STOP to unsubscribe. Msg&Data Rates May Apply."

5. Contact & Policies

• Privacy Policy
• Terms of Service
• Full SMS Consent & Messaging Policy