Use a concise title, useful details and a reply address. Attach relevant screenshots or PDFs when useful; leave passwords, access tokens and unnecessary customer information out. These examples never send a message.
- Give the request a clear title.
- Explain the problem or requested change.
- Choose the relevant part of Conduit.
- Confirm the reply address.
- Choose a severity that reflects the impact.
- Attach an example PDF as supporting evidence.
- Open optional details.
- List the steps that led to the problem.
- Describe the expected result.
- Describe what actually happened.
- Include the affected page.
- Submit the simulated request and see the confirmation.