HELP
Account and Access

Locked out by a lapsed subscription

If a company’s subscription expires, everyone is locked out of the app except billing and settings, but what they see differs by role.

  1. See what a team member without billing access sees.
  2. Sign out.

Subscription Inactive: a plain message that the subscription lapsed, with a note to ask an admin, and a Sign out button.

An owner or admin sees the plan picker directly instead, so they can fix it themselves without leaving the lockout screen:

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