Your Public Profile and the Contractor Network

Your profile’s web address

Your profile is a public web page at conduitforcontractors.com/pros/ followed by your company’s name, for example /pros/ridgeline-electric. Anyone can open it, signed in or not, and search engines can find it once you are listed. When you paste the link into a text, Facebook, Nextdoor or Slack, the preview shows your business name, your cover photo (or your logo) and your rating. Customers can also find you on pages for your trade and city, such as Electricians in Arvada, CO.

Share on your profile opens your phone’s share sheet, or copies the link on a computer. View as a customer in Customers > Public profile opens the page. Before you are listed it reads Preview your public page: you see your profile with a note that only you can see it, and everyone else gets a not found page.

How customers from the network reach you

A customer who finds you can send a message, request an estimate (with photos and the service address) or book online, depending on the buttons you turned on. Each one arrives in Conduit:

• Someone new becomes a customer, the message or request opens a thread in Messages, and a lead with the source Conduit network lands in your Leads pipeline. You get a new-lead alert.
• An existing customer’s message goes to their usual thread, with no new customer or lead.
• A booking lands as a booking request, the same as one from your own booking page.
• An existing customer who is signed in to the portal also sees Request service on your profile, which opens a service request to you.
• A form from Forms on your profile (see below) opens the form. Someone new becomes a customer and a Conduit network lead, and you get the same new-lead alert. You get the signed copy by email when they finish.

Forms customers can fill out

Your profile can also show forms from Forms & Contracts, such as a service request, a bid request or a waiver. Under Customer buttons, Forms customers can fill out lists every form whose public link is turned on. Add the ones you want, put them in order and give each a short label; the label starts as the form’s name. Customers see them under Forms next to your contact buttons, and the Live preview shows them too.

Only forms with their public link on can be added. If you turn a form’s link off, delete the form or archive it, it disappears from your profile by itself.

Google reviews and reviews from your website

When your Google place is set, customers can open Show reviews from Google on your profile. Google shares up to five of your reviews, the ones it ranks most relevant, and Conduit loads them from Google each time instead of saving them. To keep one off your profile, open Load your Google reviews in the Reviews card and choose Hide. Your Conduit rating and your Google rating show as two separate numbers.

If Conduit built your website from your old one, the reviews found on your old site are added to your review list, marked with where they were found. Hide, edit or remove them like any review you copied in; one you remove is not added back. Once your Conduit website is live, your profile’s Website link opens it unless you typed your own.

What customers see under Find a contractor

Under Find a contractor (conduitforcontractors.com/pros, also in the customer portal), customers search by city or ZIP code and lists contractors whose service area covers that spot. Customers can browse by trade, filter for online booking, emergency service and photos, and sort by best match, distance, experience or photos. Your card shows your name, trade, rating and badges such as licensed, insured and books online. Opening it shows your full profile with your photos, services, reviews, hours and service area, and your contact buttons.