- Observe the bid-send text a customer receives.
- Observe the en-route job status text.
- Observe the scheduled appointment reminder.
- Observe the invoice notification.
- Review how STOP opts out platform-wide and START restores consent.
- Review how an assigned Twilio number routes messages, with shared-number fallback during provisioning.
Interactive SMS template flow using simulated Sullivan Electric messages.
Turning on a template never overrides consent or an opt-out. For longer conversations, see Team and Customer Chat, and use Notification Templates to customize every channel.
A project contact can also receive job-update emails alongside (or instead of) the texts covered above; turn that on per contact from the Contacts card, covered in Adding Customers.