The Text messages tab appears only when the company is eligible for the controlled rollout or already has text history. Staff can start a thread only with an existing customer or contact; there is no phone-number field, bulk send, upload, or campaign tool. Queued, carrier-accepted, delivered, failed, uncertain, and canceled are distinct states. STOP or a company pause disables replies without hiding history.
- Switch to the separate Text messages inbox.
- Start a text by choosing an existing customer or contact, without entering a phone number.
- Open Harriet's text thread and review the delivered message and reply.
- Type an ordinary reply and queue it for delivery.
- Open Maya's opted-out thread and confirm existing history stays readable while the composer is disabled.
Interactive customer text message lesson loads here.
For one-way alerts and automated reminders, see Customer Text Messages.